Q. How can I tell if an item is on backorder, and when will it ship?
A. If one of our innovation products happens to be on backorder you will see an Available date under the product description on the product page. You will also see a note with an Available date once you click on the Add to Cart button.
Please note that the available date given is an estimate only. Backorders may ship before or after date listed. If you choose to add a backordered item to your cart a confirmation with specific detail regarding your backordered item(s) will be sent via email.
Q. Will I be charged Sales Tax?
A. Sales tax is applied for the following states (USA only). States with an asterisk charge tax on shipping in addition to merchandise.):
AL, AR*, AZ, CA, CO*, CT*, DC*, FL*, GA*, IA, ID, IL, IN*, KS*, KY*, MA*, MD, ME, MI*, MN, MO*, NC*, ND*, NE*, NJ, NM*, NV*, NY*, OH, PA*, RI*, SC*, TN*, TX*, VA, VT, WA*, WI* and WV*.
Currently we cannot process tax exempt orders online. We apologize for any inconvenience but our friendly Customer Service professionals are here to help process your order. Should you wish to place a tax exempt order please fax your official purchase order and tax exempt form to 1-888-892-8731. To lean more about placing tax exempt orders please visit our Tax Exempt section under the Customer Service link.
State sales tax subject to change.
Q. What is the return policy?
A. We strive for 100% customer satisfaction! It is very important to us that you enjoy all your purchases from Learning Resources. If you are not satisfied with your recent purchase please contact us within 90 days and we will gladly replace it or issue a full refund. Simply return it to us in unopened or original condition and the choice is yours.
To request a Return Authorization Number (RMA) to send back your purchase and receive your replacement or refund please call us at 1-888-590-5210.
Once you have received your RMA number you can send your package back to:
Learning Resources Direct Order Returns
Attn: (please note your Return Authorization Number here)
380 N Fairway Drive
Vernon Hills, IL 60061
Please note that the customer is responsible for shipping costs of returned product and the choice of replacement or refund does not apply to clearance items. If you have any questions please call 1-888-590-5210 to speak to one of our friendly Customer Service professionals.
Q. Where can I find product and game instructions?
A. Please visit our Resource Center and click on How to Use Your Learning Resources Products. If you do not see a specific set of instructions please contact us for further assistance.
Q. Where can I purchase replacement parts for a product?
A. Currently we do not have replacement parts available for every product we carry. A list of available replacement parts can be found on our parts page. Shipping is only $3.95 for each replacement part. Taxes may apply.
If parts are not available for your product please contact us for further assistance.
Q. What kind of replacement battery does the Pretend & Play Calculator Cash Register require?
A. Item LER2629 the Pretend & Play Calculator Cash Register requires a single watch/camera battery model #L1154. This battery is used solely for the sound as the calculator function operates on solar power.
Please note that many Learning Resources products use standard AA or AAA batteries. If you need assistance determining what replacement battery your product requires please contact one of our friendly customer service professionals by email or by calling 1-800-333-8281.
Q. What do I do if the product I purchased or received is defective?
A. We ask that you please try first to return the product to the place of purchase. If you have any trouble please contact us directly for assistance in getting a replacement. You can speak to one of our friendly Customer Service professionals at 1-800-333-8281.
Q. Where can I learn more about carrying Learning Resources products in my retail store?
A. We appreciate your interest in carrying our line of innovate products. Please send your information in an email to dealerapp@learningresources.com and one of our friendly associates will contact you in regards to being set up in our system.
Q. Does Learning Resources accept individual donation requests from non-profit organizations?
A. Giving back is one of Learning Resources' core corporate values. In addition to making personal contributions and volunteering our time as individuals, we also make corporate donations to national and local charities. These are the only donations we make as a company, but we wish you best of luck in your efforts.
