For Your Protection - Customer Service

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For Your Protection

Your Privacy
Learning Resources has created this privacy statement in order to demonstrate our firm commitment to protecting our customers' personal information.

We respect the privacy of its customers and take precaution to ensure any information submitted to it via its web site or via e-mail is handled appropriately. Information collected is used to assist in the processing of orders and other internal business operations. Learning Resources currently does not sell email addresses to third parties.

"Cookie" technology is used by Learning Resources to control the addition and deletion of items in a user's shopping cart as well as to provide the user with a better overall web experience. Cookies simply store alpha-numeric information to control the flow of data. Personal information (such as a user's identity or credit card information) is NOT stored in a cookie format and cannot be accessed by "peeking" at a user's cookies.

Those who communicate with and supply us with contact information may receive future communications by email, direct mail, or telephone. If you do not wish to receive correspondence from , you can contact us with a request to be removed from our mailing list.

How We Gather & Use Your Personal Information
During your communications with us, we use various methods of gathering your personal information to help ensure that your shopping experience is as efficient and accommodating as possible.

We collect information such as your name, billing and shipping addresses, phone number, email address, credit-card information, and certain demographic information. When you set up an online account with us, we also request a password to allow you secure access.

How We Use Your Information
We utilize the information we receive in order to:

Send catalogs you have requested and mailings that may be of interest to you, provided you have not requested otherwise
Send exclusive email offers of new product announcements and special promotions, provided you have not opted out of receiving these notifications
Process and track your orders
Send order and shipping confirmation emails
Tailor your experience at our site, presenting content customized to your interests

Changing Your Email & Mailing Preferences
If you are currently receiving communications from us, it is because you have notified us of your desire to receive these mailings, because you have recently requested products or services from us, or because you have provided information to a third party affiliated with . If you prefer not to receive catalogs, email offers, or other communications from us, we give you the opportunity to terminate these mailings at any time. (Note: Because we plan our catalog and email mailings in advance, it may take several weeks for your request to become effective.)

If you no longer wish to receive catalogs or mailings from us, call 1-800-333-8281 , send us an email, or send your mailing label to:

Learning Resources
380 N. Fairway Drive

Vernon Hills, IL 60061

If you no longer wish to receive email offers, visit our Email Updates page to modify your preferences. You may also click on the "Unsubscribe" link at the bottom of any of our emails. (Note: Your selection will apply only to the current corresponding email address. Please allow up to 90 days for the activation of any changes in address status. Future mailings may still be sent to alternate email addresses you may have supplied to us. Also, you may still receive confirmation and/or tracking emails if you place an order on our website.)

Making Corrections & Updates to Your Account Information
You have the following options for changing and modifying information previously provided:
Update your information in My Account.

Call one of our Customer Service Representatives at 1-800-333-8281 .
Send us an e-mail.

Protecting Childrens' Privacy
In compliance with the Children's Online Privacy Protection Act of 1998 (COPPA), Learning Resources does not knowingly collect and store personal information from persons under the age of 13. Private information identified as being gathered from a person under the age of 13 is used solely for completion of the requested action and immediately destroyed. This includes, but is not limited to, submissions to the Gears! Gallery, Wish Lists and e-mail.

Learning Resources is a general audience web site. Learning Resources' products, although intended for use by children, are available for adult purchase only. Persons under 18 are not permitted to purchase products from Learning Resources nor submit information stored by Learning Resources for action (i.e. catalog requests, Click-2-Win!, and contact forms). Persons under 18 are required to use the site under the supervision of a legal guardian.

Online Security
Learning Resources offers a secure online commerce environment. All credit transactions occur in a secure area of our site, protecting you from loss or misuse of information. The transfer of sensitive information between you and Learning Resources is protected by the highest standard of encryption technology available on the Internet.

Public/private key cryptography enables the creation of a secure "conversation" between your browser and our secure server. While this conversation could potentially be "overheard," it cannot be decrypted.

How You Can Tell You're Browsing a Secure Website
In order to be sure that information transferred between your browser and the Learning Resources server is secure, it is important to be aware of the security information available to you through your browser.

Once you enter the Checkout process (when you're ready to purchase the items you have placed in your shopping cart), your connection to our server becomes secure. These security features are enacted automatically; you do not have to take any action to invoke them. To confirm that you are operating in secure mode, look at the bottom of your browser window. If you see an unbroken key or a closed lock (depending upon your browser) you can be sure that your information is secure.

Example of a "closed lock" symbol in an Internet Explorer Browser:

Example of a "closed lock" symbol in a Netscape Communicator Browser:

You can also ensure security by checking the URL line of your browser. When you enter the secure area of our site, the first characters of the site address will change from "http" to "https".
Example of a secure URL in an Internet Explorer Browser:

Example of a secure URL in a Netscape Communicator Browser:

Data Encryption & Risk of Decryption
Learning Resources makes use of a 128-bit encryption key. When a secure connection is initiated, our server's public key is automatically transferred to your browser. Your browser then uses this key to encrypt information transferred back to Learning Resources. This information can only be decrypted using the private key installed on Learning Resources secure server.

Questions on LearningResources.com Security?
We've worked hard to bring you a secure online commerce environment, and we value your questions, comments, and concerns. If you have any feedback about our Web site security, please send us an e-mail or contact us via regular mail:

Learning Resources
Internet Marketing
380 N. Fairway Drive
Vernon Hills, IL 60061


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