FAQ - Frequently Asked Questions

Customer Service

Hello, welcome to our FAQ. If you can't find answers to your questions after reviewing the below, don’t fret, we’re here for you! Please feel free to call us at 1-800-995-4436 (Monday through Friday from 8:30 AM thru 5:00 PM CT.

How to Order

Q: How do I place an order?

A. There are two easy ways to order:

1. Online: Upon visiting our website, order directly from any product page by selecting the quantity desired and by clicking on the Add to Cart button. When you've selected all of your favorite items, you can checkout on our safe and secure server.

2. Phone: Our talented, diligent Learning Resources customer service representatives are available to assist you Monday through Friday between 8:30 A.M. and 5:00 P.M. CST. To speak one-on-one to a representative or to request an order form be sent to you please call us at 1-800-995-4436. International customers may call 1-888-800-7893 for assistance.

Shipping

Q. When will my order ship, and where can I check its status?

A. In-stock items shipped via STANDARD FedEx will generally ship within 1-2 business days of order placement. NEXT DAY and 2-DAY FedEx shipped orders placed before 11 a.m. CST on business days will generally ship the next business day. NEXT DAY and 2-DAY FedEx orders placed on weekends ship the following Tuesday. Orders shipped outside the U.S., including U.S. military bases, require special processing that may add several days to the expected shipping date.

Using your Learning Resources Order Number you receive in your e-mail order confirmation, you can track your order online. Please note that orders generally take 2-3 business days to show in our tracking system. Just because your order cannot be tracked online does not mean it hasn't shipped.

Q. How much will it cost to ship my order?

A. Use our shipping table to obtain details on shipping and handling charges. Please remember that the charges outlined on the table apply only to orders shipped within the United States. Shipping and handling charges for orders shipped outside the U.S. are calculated on an individual order details. Learning Resources is not able to ship to PO Boxes.

Q. Will I be charged Sales Tax?

A. Sales tax is applied for the following states (USA only):

AL, AR*, AZ, CA, CO*, CT*, DC*, FL*, GA*, IA, ID, IL, IN*, KS*, KY*, MA*, MD, ME, MI*, MN, MO*, NC*, ND*, NE*, NJ, NM*, NV*, NY*, OH, PA*, RI*, SC*, SD*, TN*, TX*, VA, VT, WA*, WI* and WV*.

States with an asterisk charge tax on shipping in addition to merchandise. State sales tax subject to change.

Q. How can I tell if an item is on backorder, and when will it ship?

A. Backorder status shows right above a product's name in the shopping cart ONLY if the item is on backorder. Otherwise, there is no status listed. The status displays in red and shows the expected shipping date. Please note that backorder status is not real-time. Many times backordered items will ship even before the expected ship date. Backordered items you choose to order will be confirmed via a letter sent by e-mail or U.S. mail. This letter will provide specific detail regarding your backordered item(s).

Q. Can my order be shipped to a United States military base?

A. Learning Resources is able to ship to U.S. military bases. However, such orders are shipped via U.S. mail, not FedEx. Shipping and handling charges are based on the dollar amount of the order the same as Standard shipped UPS orders. Please refer to our shipping table for specific pricing. It is important that consumers shipping orders to U.S. military bases include as much detail as possible as to the specific APO/FPO shipping address involved. Be advised that orders shipped to military bases require special processing and will take longer to both ship and be received.

Q. Does Learning Resources ship to destinations outside the United States?

A. Learning Resources only ships to United States and Puerto Rico. Please visit Learning Resources UK for shipment to other countries.

 

Returns

Q. What is the policy on returning Learning Resources products?

A. It's important to us that you are 100% satisfied with your purchase from Learning Resources. If you are not satisfied with your recent purchase, simply return it to us within 365 days of purchase in unopened or original condition (excludes clearance items) and we will gladly replace it or issue a full refund. The choice is yours.

To request a Return Authorization Number, call 1-800-995-4436. Then, send your package via UPS or insured Parcel Post to:

Learning Resources Direct Order Returns 
380 N. Fairway Dr.
Vernon Hills, IL 60061

The customer is responsible for shipping costs of returned merchandise.

Q. The product I purchased/received is defective. What do I do?

A. If you received a defective Learning Resources product purchased from a local store, please return the product to the store where it was purchased. They will be happy to assist you.

Play With Us, Work With Us!

Q. Where can I learn more about becoming a Learning Resources retailer via a web site or retail store?

A. Please visit our Dealer Site for a listing of appropriate company contact channels including dealer sales.

Q. I am the editor of a blog or website and I’d love to help promote your games and toys. Whom do I contact?

A. We're thrilled that you'd like to work with us. Please go to our Contact Us Section and make sure to select "Marketing Opportunities" as the topic of choice. We will be sure to reach out as soon as possible.

We also have an affiliate program. We reward our affiliates with a 10% commission for bringing revenue to LearningResources.com.

Q. I am a developer, author, or publisher seeking a partnership opportunity with Learning Resources. Whom do I contact?

A. Thank you for your interest in Learning Resources. We frequently work with developers, authors, and publishers like yourself on new products and publications. Please contact us regarding your inquiry.

Other Tidbits

Q. Where can I find product instructions?

A. Instructions to many of our products are available online for printing. If you do not see a specific set of instructions, feel free to contact Learning Resources for further assistance.

Q. Does Learning Resources accept individual donation requests from not-for-profit organizations?

A. Due to the high volume of such requests that we receive, we simply do not have the resources to comply with all of them. We do, however, recognize the importance of being a charitable corporate citizen and, to that end, regularly donate to national charities that serve our core audiences - children, parents, and teachers (these charities include United Way and other local charities). Through these national charities, our donations are able to reach the greatest number of children and teachers in need.